TERMS & CONDITIONS
BOOKING POLICY
Bookings are final and deposits are non-refundable unless in extreme circumstances and expressly agreed upon by Wrapd Studios. If you cancel your booking at late notice or after materials have been ordered, you may be liable for the total cost of the works. By paying the deposit you agree to these terms and conditions and commit to the booking you have made.
Payment of the deposit confirms that you, the customer, have understood and acknowledged the work and options we have booked you in for, the date and time of the appointment, the pricing that has been agreed upon and that we will order materials 2 weeks prior to the booking to ensure stock is obtained. If you change the booking date, a minimum of 5 working days notice must be made to Wrapd Studios to ensure no loss of deposit.
Any additional works or issues found with your vehicle’s paint may incur additional charges however we will notify you and await your confirmation of any additional costs before continuing with work.
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If you have made a booking within the standard 14 days cooling off period, please note that if you cancel you will be liable for any material/ labour costs that we have occurred as a result of your booking.
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Should you, the customer, cancel at late notice, Wrapd Studios may offer the deposit to be held as store credit for future use but this will be judged on an individual basis depending on what material and labour costs we have already incurred.
The outstanding balance must be paid upon collection of the completed works and part payments or future payments will not be accepted unless expressly agreed upon by Wrapd Studios in writing.
Thankyou for choosing Wrapd Studios, we look forward to working with you!
By paying the deposit you agree to the above terms and conditions and commit to the booking you have made.
WRAPD STUDIOS WARRANTY & AFTERCARE
WARRANTY
All work includes a one-year warranty that covers material and installation failure. If material failure is suspected, a report will be raised and sent to the manufacturer and any remedial work will be subject to the outcome of their investigation. Should there be any issues, please do contact us. If there is an issue and you or a third party attempts to rectify it, your warranty will be void. Any issues should be reported to us as soon as possible and we will arrange for you to return so that it can be rectified.
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We will use photographs and videos of your vehicle on our social media and website for marketing purposes. Please inform us in writing if you wish for us not to do so.
The warranty does not cover paint failure, damaged wrap due to physical damage, failing material due to lack of/inappropriate care. If any aftermarket parts have been fitted, we will not warranty their fitment unless they are factory OEM parts or we have supplied the parts or we have explicitly said we would in writing. The warranty also does not cover failure / damage due to panels rubbing, or general wear and tear. Should any issues occur that aren’t covered by warranty we will however assess the situation still (crash damage, stone chip damage, lacquer peel / paint issues etc). Wrapd Studios retains the right to assess any issues and decide whether it’s caused by inappropriate installation or poor aftercare. If there are any issues / warranty work is needed, you must notify us as soon as you notice. We will then book you a slot asap to come in to have the issue rectified. We will not come to you; the car will have to be brought to our workshop in order for us to carry out the work in the correct environment with our tools and facilities. The warranty is only valid if this document has been signed upon collection of the vehicle. By signing this document you also accept that you have had the opportunity to inspect the work carried out and that you are happy with the results and that we have caused no damage to your vehicle.
By paying the balance and signing the documentation, you agree to these terms.
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All payments are final and no full refunds are to be given unless it is a returnable/exchangeable product/service.
Partial labour refunds may be given in extreme cases however in most cases work will be redone if unsatisfactory.
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AFTERCARE
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Please avoid washing the areas that we have worked on for the next 1-2 weeks as the film needs to set. After this period, you may wash the areas but be very careful as the wrap is still hardening. It is also important to keep the vehicle out of direct sunlight for the first couple of weeks. Extreme heat or cold may affect the material. We only recommend hand washing the vehicle. Automated car washes are not recommended and may void your warranty. Refrain from using jet washes, especially high pressure or up close as this may damage your wrap. Equally, some chemicals and products may damage the wrap; please ask for further information if you are unsure.
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If wheels have been removed we advise checking all bolts are tourqued back up to spec after 50 miles of driving
NOTIFYING YOUR INSURANCE
We advise that you notify your insurance company about your colour change wrap in advance, all insurers are different, and it is important that you are covered. If you are booking in for a full-colour change wrap, you must fill out the new colour of your vehicle on your V5C registration document only once it is complete. Please ask a member of staff how to do this if you are unsure.
VEHICLE CONDITION
The condition of a vehicle’s body/paintwork is very important to us, non-standard resprays and defects such as rust or crash damage can have a direct impact on the quality and durability of your wrap. If any of these issues are present, it’s your responsibility to inform our staff about these issues. Our team will inspect your vehicle on delivery and make a note of any damage before works commence. We are happy to discuss options for repairing any minor defects such as stone chips and small dents if required.
VEHICLE DELIVERY
We ask that you wash your vehicle within 24 hours of delivering it to our shop, only light road dirt and grime is acceptable. Failure to drop your vehicle off in a clean state will result in an additional cleaning charge of £50 added to the final bill. Don’t worry; we don’t expect it to be spotless.
CERAMIC/WAX COATINGS
Any coatings such as ceramic or wax coatings must be removed before the wrapping process, please notify a member of staff if your vehicle has undergone any of these treatments as it will effect how the vinyl takes to your paint. We can also organise the removal of wax or ceramic coatings.
PRICING
All our standard prices for colour change wraps are based on the exterior only, from the outside, your car will appear a different colour entirely with the doors and boot closed. However, when the doors are opened, you will be able to see the original paint colour. If you want to hide the original colour inside the doors or even boot, please ask about pricing to include door shuts/returns in your colour change wrap. Although we do our best to ensure the best finish possible, it’s not a paint job.
THE WRAPD STUDIOS ENVIRONMENT
Our environment is always kept clean, and we pay great attention to preparing customers vehicles as thoroughly and safely as we can. Even with the high level of care put into cleaning, we cannot guarantee that there will be zero contamination as there are particles of dust in the air we breathe. We rarely experience a level of contamination that is noticeable as we are always aiming for the best possible finish every time.
DEPOSITS
We require a 50% deposit to confirm any booking, this covers material purchase and is non-refundable. If you need to change the date of your booking, we will always try to re-arrange your booking at no cost as long as we receive notice, please try to let us know 48 hours in advance.
TIME FRAMES
Most full-colour change wraps take between 3-5 days depending on the vehicle and work being carried out. We may ask to take delivery of a vehicle the day before to begin preparation.
AFTERCARE
We will provide aftercare information on the collection of your vehicle and recommend the products and techniques that work best for us. Maintaining your wrap is different to paint, it’s important to follow our advice if you want to get the most out of the wrap and keep it looking good for 5-7 years.
If you want to protect your wrap, make cleaning easier and enhance its appearance, we offer ceramic coatings and clear paint protection film. Both of which can be applied on top of your wrap. Please ask us for pricing and further details.
WRAP REMOVAL
All of our wraps are designed to be removed from factory standard paintwork and leave no damage to the original paintwork.
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Never attempt to remove the wrap yourself, it will require professional attention to ensure no damage is caused to the vehicle’s paintwork or surrounding trims. We are not liable for any damage caused to a vehicle if a wrap is removed elsewhere. Please ask a member of staff about pricing on wrap removal. In the circumstances where we remove a wrap applied by another company, we will not be liable for any damage underneath the vinyl. We will document and take photos of everything we find.